Our Approach

 

The recent outbreak of Novel Coronavirus or Covid-19 is an unprecedented situation. Smoky Mountain Villas is committed to remaining flexible, informed, and responsive to our guests as the situation continues to evolve. We are keeping a close eye on the situation via information from the CDC and the TN Department of Health. We are following the recommendations of these entities in our approach to providing for our guests’ safety. Smoky Mountain Villas is committed to providing a clean, comfortable, and safe environment where all our guests can experience the beauty of Douglas Lake and The Great Smoky Mountains.

Cleaning Policy

 

Smoky Mountain Villas already has a stringent cleaning policy in place. All vacation rentals are thoroughly and professionally cleaned between each stay. All linens are replaced for new guests. At this time our cleaning staff is taking additional steps to keep guests safe, including an emphasis on sterilizing high touch areas. As always our villas are only released to guests after a thorough inspection.

 

Our Modified Cancellation Policy

 

From now until May 31st we are offering guests the option to postpone/reschedule their trip for 1 year from their original check out date. These credits would apply towards the same vacation rental for any available dates from now until May 31st, 2021. This postponement or rescheduling would mean that any payments made would be held as a credit towards a future stay. Prices for the future dates may be different depending on the time of year for which the reservation is rescheduled, and the guests would be expected to pay the difference. The normal rental policies will apply to all rescheduled reservations at the time the reservation is changed.

If you opt to cancel your reservation that after May 31st 2020, our standard cancellation policy would apply. If your state has restrictions on travel that extend past May 31st 2020, the reschedule policy would be extended to your reservation.

Additional Questions

 

Guests who have any additional questions, or would like any additional information, are welcome to contact us at Info@smvillas.com, or call us at (423) 248-8307. We will be happy to talk with you.